Frequently asked questionsAnd its corresponding answers.

A relaxed hotel stay needs to be well planned. That is why we give you the most important information on your trip in advance.

If you have any further questions, you can contact us by phone at +49 (0) 281 9669-0.

You can check-in from 2 p.m. on the day of arrival. On the day of departure, we ask you to hand us over the room keys by 11 a.m.

On the day of arrival you can use our wellness area until 2 p.m.

We offer free bike rental for exploring the area. Please ask us at the reception!

Not all rooms in our hotel are accessible by elevator. If your mobility is restricted, please contact us directly in order to be able to consider a room tailored to your needs. Of course we will help you with your luggage.

We welcome you daily to our rich breakfast buffet in the park restaurant.

Breakfast time: Monday to Sunday from 6:30 a.m. to 10:30 a.m.

With pleasure we also welcome your dog in our house. Please inform us about your companion when you book. We charge 25,00 € per night (incl. small surprise).

Please understand that pets are not allowed in our restaurant.

For children between 6 and 11 years of age, we charge € 50.00 per person/night including breakfast in an extra bed.

Please understand that our hotel is a 100% non smoking hotel. Smoking is not permitted in the rooms. Outside you will find a covered smoking area.

Our reception is open 24 hours a day. We are happy to assist you with any concerns, requests and recommendations of any kind.

You will find sufficient free hotel parking spaces right in front of the door. We also offer underground parking spaces (very limited) for a fee of 5.00 € per night. We recommend making a reservation in advance.

We recommend to book your desired spa treatment when you are booking your room. In this way we can guarantee your favorite treatment during your stay. We would be happy to advise you personally!

Free WiFi is available in the entire hotel and in the rooms. In order to activate our WIFI, please log into the "Hotel" network with the password "Welcome".

In addition to cash, we also accept EC cards as well as American Express, MasterCard and Visa.