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Frequently asked questionsAnd its corresponding answers.

A relaxed hotel stay needs to be well planned. That is why we give you the most important information on your trip in advance.

If you have any further questions, you can contact us by phone at +49 (0) 281 9669-0.

You can check-in from 2 p.m. on the day of arrival. On the day of departure, we ask you to hand us over the room keys by 11 a.m.

On the day of arrival/departure you can use our wellness area from/to 2:00 p.m. After 2:00 p.m. on the day of departure, you can continue to use our wellness area at day spa prices, subject to the availability of day spa places.

We offer free bike rental for exploring the area. Please ask us at the reception!


Not all rooms in our hotel are accessible by elevator. If your mobility is restricted, please contact us directly in order to be able to consider a room tailored to your needs. Of course we will help you with your luggage.


We welcome you daily to our rich breakfast buffet in the park restaurant.

Breakfast hours
Monday to Saturday: 6:30 a.m. to 10:30 a.m.
Sundays and public holidays: 7:00 a.m. to 11:00 a.m.

We provide you with our guest information map digitally via our SuitePads in every room. The intuitively operated tablets not only provide you with all the important information about our hotel during your stay, but also offer you the opportunity to order room service, shop in the hotel shop, request wellness treatments for our spa and read the daily newspapers digitally. You can take the SuitePads with you to the spa area during your stay, for example, and browse and read there at your leisure.

Completely paper-free and therefore resource-saving.

With a voucher for our Waldhotel Tannenhäuschen you can make special people very happy. You can find a large selection of vouchers in our online shop, e.g. spa, restaurant or classic vouchers.

Choose your desired voucher easily at home and pay the voucher value with one of our secure online payment methods. You will then receive your voucher as a PDF document to your e-mail address and can forward your voucher as you wish or print it out at home and finally give it away.

To the voucher shop >>

With pleasure we also welcome your dog in our house. Please inform us about your companion when you book. We charge 25,00 € per night including the provision of a bowl and a small treat..

Please understand that pets are not allowed in our restaurant.

For children between 6 and 11 years of age, we charge € 50.00 per person/night including breakfast in an extra bed.

We offer climate-neutral overnight stays on request. We calculate the CO2 emissions of your stay, offset the greenhouse gases and provide you with a certificate as proof.

With climate-neutral overnight stays you make a contribution to global climate protection and support recognized climate protection projects. They also promote the achievement of global sustainability goals (Sustainable Development Goals), such as fighting poverty or improving living conditions in emerging and developing countries.

The climate protection projects, tested and certified according to international standards, demonstrably save CO2. ClimatePartner's TÜV Austria-certified process for offsetting CO2 emissions guarantees you additional security.

With ClimatePartner, a leading solution provider for companies in climate protection, we have a strong partner at our side in the implementation of climate-neutral overnight stays.


How you can make your overnight stay with us climate-neutral:

In our online booking mask, you will be shown the option of climate-neutral accommodation based on your selected travel duration. After selecting this option and completing your reservation, you can finally download your personal certificate on the booking confirmation page.

The compensation amount is passed on 1-to-1 to Climatepartner, who support numerous climate projects.

Please understand that our hotel is a 100% non smoking hotel. Smoking is not permitted in the rooms. Outside you will find a covered smoking area.


Our reception is open 24 hours a day. We are happy to assist you with any concerns, requests and recommendations of any kind.


We charge € 10.00 per night for our hotel car park. In addition, we offer underground parking spaces (very limited) for a fee of € 15.00 per night. We recommend booking in advance for the underground parking spaces.

We recommend to book your desired spa treatment in advance. This is how we can guarantee your favorite treatment during your stay. For booking and consultation of your desired spa application you can reach us at beauty@tannenhaeuschen.de and extension -73.

Free WiFi is available in the entire hotel and in the rooms. In order to activate our WIFI, please log into the "Tannenhaeuschen" network with the password "hbphwlan".


In addition to cash, we also accept EC cards as well as American Express, MasterCard and Visa on site. For the payment of your online reservation you can also choose the payment methods PayPal and Sofortüberweisung (Klarna).