Frequently asked questionsAnd its corresponding answers.

A relaxed hotel stay needs to be well planned. That is why we give you the most important information on your trip in advance.

If you have any further questions, you can contact us by phone at +49 (0) 281 9669-0.

You can check-in from 2 p.m. on the day of arrival. On the day of departure, we ask you to hand us over the room keys by 11 a.m.

Our wellness area is also available to you from 2 p.m. on the day of arrival. On the day of departure, after checking out, you can enjoy our wellness area until 4:00 p.m. (guests in our suites even until 6:00 p.m.). After that, you can continue to use our AQUA SILVA Spa, subject to the availability of Day Spa places at Day Spa prices.

If you are interested in a bike trip with an e-bike, we would like to recommend the local Fondermann bike rental in Wesel. Here you have a wide selection of rental bicycles and e-bikes to explore the Lower Rhine on two wheels in a relaxed manner (for a fee). We would be happy to organize a suitable rental bike for you in advance - please contact us by telephone or email, stating your reservation number, the number of bikes required with the exact date and the desired model.

Not all rooms in our hotel are accessible by elevator. If your mobility is restricted, please contact us directly in order to be able to consider a room tailored to your needs. Of course we will help you with your luggage.

We welcome you daily to our rich breakfast buffet in the park restaurant. You are also welcome to have breakfast with us without an overnight stay for €36.00 per person. You can expect an extensive vital breakfast with a particularly large selection of everything your breakfast heart desires.

Breakfast hours
Monday to Friday: 6:30 a.m. to 10:30 a.m.
Saturday, Sunday and public holidays: 7:00 a.m. to 11:00 a.m.

We provide you with our guest information map digitally via our SuitePads in every room. The intuitively operated tablets not only provide you with all the important information about our hotel during your stay, but also offer you the opportunity to order room service, shop in the hotel shop, request wellness treatments for our spa and read the daily newspapers digitally. You can take the SuitePads with you to the spa area during your stay, for example, and browse and read there at your leisure.

Completely paper-free and therefore resource-saving.

With a voucher for our Waldhotel Tannenhäuschen you can make special people very happy. You can find a large selection of vouchers in our online shop, e.g. spa, restaurant or classic vouchers.

Choose your desired voucher easily at home and pay the voucher value with one of our secure online payment methods. You will then receive your voucher as a PDF document to your e-mail address and can forward your voucher as you wish or print it out at home and finally give it away.

To the voucher shop >>

With pleasure we also welcome your dog in our house. Please inform us about your companion when you book. We charge 25,00 € per night including the provision of a bowl and a small treat..

Please understand that pets are not allowed in our restaurant.

Enjoy the end of the day with a cool drink at our hotel bar, with the adjoining little forest room. The hotel bar is located on the ground floor between the lobby and the restaurant.

In addition, we are expanding our bar offering every Friday and Saturday from 9:00 p.m. until midnight with an exclusive wine bar in our fireplace hall. Let us advise you on the fine wines and enjoy a tasty end to the day.

For children between 6 and 11 years of age, we charge € 60.00 per person/night including breakfast in an extra bed.

Please understand that our hotel is a 100% non smoking hotel. Smoking is not permitted in the rooms. Outside you will find a covered smoking area.

Our reception is open 24 hours a day. We are happy to assist you with any concerns, requests and recommendations of any kind.

We charge € 10.00 per night for our hotel car park. In addition, we offer underground parking spaces (very limited) for a fee of € 15.00 per night. We recommend booking in advance for the underground parking spaces.

We recommend to book your desired spa treatment in advance. This is how we can guarantee your favorite treatment during your stay. For individuel requests, consultation or booking  your desired spa application you can reach us via email at

Free WiFi is available in the entire hotel and in the rooms. In order to activate our WIFI, please log into the "Tannenhaeuschen" network with the password "hbphwlan".

In addition to cash, we also accept EC cards as well as American Express, MasterCard and Visa on site. For the payment of your online reservation you can also choose the payment methods PayPal and Sofortüberweisung (Klarna).