Frequently asked questionsAnd its corresponding answers.

A relaxed hotel stay needs to be well planned. That is why we give you the most important information on your trip in advance.

If you have any further questions, you can contact us by phone at +49 (0) 281 9669-0.

You can check-in from 2 p.m. on the day of arrival. On the day of departure, we ask you to hand us over the room keys by 11 a.m.

On the day of arrival/departure you can use our wellness area from/to 2:00 p.m. After 2:00 p.m. on the day of departure, you can continue to use our wellness area at day spa prices, subject to the availability of day spa places.

We offer free bike rental for exploring the area. Please ask us at the reception!

Not all rooms in our hotel are accessible by elevator. If your mobility is restricted, please contact us directly in order to be able to consider a room tailored to your needs. Of course we will help you with your luggage.

We welcome you daily to our rich breakfast buffet in the park restaurant.

Breakfast hours
Monday to Saturday: 6:30 a.m. to 10:30 a.m.
Sundays and public holidays: 7:00 a.m. to 11:00 a.m.

We provide you with our guest information map digitally via our SuitePads in every room. The intuitively operated tablets not only provide you with all the important information about our hotel during your stay, but also offer you the opportunity to order room service, shop in the hotel shop, request wellness treatments for our spa and read the daily newspapers digitally. You can take the SuitePads with you to the spa area during your stay, for example, and browse and read there at your leisure.

Completely paper-free and therefore resource-saving.

With a voucher for our Waldhotel Tannenhäuschen you can make special people very happy. You can find a large selection of vouchers in our online shop, e.g. spa, restaurant or classic vouchers.

Choose your desired voucher easily at home and pay the voucher value with one of our secure online payment methods. You will then receive your voucher as a PDF document to your e-mail address and can forward your voucher as you wish or print it out at home and finally give it away.

To the voucher shop >>

With pleasure we also welcome your dog in our house. Please inform us about your companion when you book. We charge 45,00 € per night (incl. small surprise).

Please understand that pets are not allowed in our restaurant.

For children between 6 and 11 years of age, we charge € 50.00 per person/night including breakfast in an extra bed.

Please understand that our hotel is a 100% non smoking hotel. Smoking is not permitted in the rooms. Outside you will find a covered smoking area.

Our reception is open 24 hours a day. We are happy to assist you with any concerns, requests and recommendations of any kind.

You will find sufficient free hotel parking spaces right in front of the door. We also offer underground parking spaces (very limited) for a fee of 15.00 € per night. We recommend making a reservation in advance.

We recommend to book your desired spa treatment in advance. This is how we can guarantee your favorite treatment during your stay. For booking and consultation of your desired spa application you can reach us at and extension -73.

Free WiFi is available in the entire hotel and in the rooms. In order to activate our WIFI, please log into the "Tannenhaeuschen" network with the password "hbphwlan".

In addition to cash, we also accept EC cards as well as American Express, MasterCard and Visa on site. For the payment of your online reservation you can also choose the payment methods PayPal and Sofortüberweisung (Klarna).